Refund Policy

Overview

This Refund Policy explains when payments may be refunded for videotovideoai.app. By making a purchase, you agree to this policy unless a different refund, cancellation, or consumer protection right is required by applicable law.

One-Time Purchases

One-time purchases are final and non-refundable after purchase. This includes unused credits, generation capacity, downloads, or other unused one-time purchase benefits, unless a refund is required by applicable law.

Subscription Refund Eligibility

A subscription payment may be eligible for a partial refund only when all of the following conditions are met:

• You request the refund on the same calendar day that the subscription was purchased.
• You have not used any subscription benefits, credits, generation features, downloads, or other paid service capacity after purchase.
• The payment has been successfully received and can be refunded through the original payment processor.

If these conditions are met, we may refund 70% of the subscription amount paid. The remaining 30% is retained to cover payment processing, platform, and administrative costs.

No Refund After Any Subscription Use

Once you use any paid feature or subscription benefit, the subscription payment becomes non-refundable. This includes, but is not limited to, submitting a generation task, consuming credits, downloading paid output, or otherwise accessing paid service capacity.

No Subscription Refund After the Purchase Day

Refund requests submitted after the calendar day of purchase are not eligible for a subscription refund, even if the subscription has not been used, unless otherwise required by applicable law.

How to Request a Refund

To request a refund for an eligible subscription payment, contact us at support@videotovideoai.app from the email address associated with your account. Please include your account email, payment date, payment provider, and any available payment or subscription ID.

Refund Timing

Approved refunds are returned to the original payment method when possible. Refund timing depends on the payment provider, card issuer, bank, or payment account provider.

Exceptions Required by Law

Nothing in this policy limits any refund, cancellation, chargeback, or consumer protection rights that cannot be excluded under applicable law.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective when posted on this page unless a later effective date is stated.

Contact Information

If you have any questions about this Refund Policy, please contact us at support@videotovideoai.app.

Last Updated: 2026-01-01